> ## Documentation Index
> Fetch the complete documentation index at: https://docs.appinion.pt/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles & Permissions

> To connect Appinion to App Store Connect, you need an account with permission to access app reviews.

There are two ways to connect the Apple App Store Connect API to Appinion:

1. **Individual Key:** The individual key for Customer Support role gives Appinion access to the app ratings and reviews only. **This is the recommended way to connect.**
2. **Team Key:** This gives Appinion Admin access to the account. We only access the ratings and reviews endpoints.

Check out the Apple App Store Connect [support article](https://developer.apple.com/help/app-store-connect/reference/role-permissions) for more information on the different permission levels for each role.

### Connect with an Individual key

<Card title="Update your Customer Support User" horizontal="false">
  If you have an existing Customer Support User that does not currently have access to creating APIs in the App Store Connect account, then an **Admin** user will need to update their Apple permissions to allow them to generate an API key.

  <img src="https://mintcdn.com/appinion/rIvI21LAIQYvXguT/images/Capturadeecra%CC%832026-01-09,a%CC%80s22.36.18.png?fit=max&auto=format&n=rIvI21LAIQYvXguT&q=85&s=b736e9dbbe3588934d35cbb240e7d71c" alt="Capturadeecrã2026 01 09,às22 36 18" className="mx-auto" style={{ width:"69%" }} width="2056" height="1246" data-path="images/Capturadeecrã2026-01-09,às22.36.18.png" />

  1. Select the \*\*People \*\*tab.
  2. Check the email address of the Customer Support User to enable the API. It will open up the User page.
  3. Check “Generate Individual API Keys” box.

  **Create a New Customer Support User**

  If you do not have an existing Customer Support user in App Store Connect, an **Admin** user will need to create one.

  1. Select the \*\*People \*\*tab on the Users and Access page.
  2. Click the "+" button on the top of the list
  3. Fill all the required fields and make sure you check Customer Support and Generate Individual API Keys.
</Card>

### Connect with a Team key

This requires **Account Holder** access for the App Store Connect account.